Returns & refunds
Last updated: February 07, 2026
Days to return
Return shipping
Days for refund
Return Eligibility
Eligible for Return
- - Unworn, unwashed items in original condition
- - Items with all original tags attached
- - Items in original packaging
- - Items returned within 14 days of delivery
- - Defective or damaged items (report within 48h)
Not Eligible
- - Underwear, swimwear, and intimate apparel
- - Pierced jewelry and earrings
- - Personalized or customized items
- - Items marked "Final Sale" or "Non-Returnable"
- - Gift cards and store credit
How to Return
Start Your Return
Log in to your account and go to Order History. Select the order and click "Return Item". Or contact our support team.
Print Return Label
Once approved, you'll receive a prepaid return label via email. Print it and attach it to your package securely.
Ship Your Return
Drop off your package at any Mongolia Post location or schedule a pickup. Keep your tracking receipt.
Receive Your Refund
We'll inspect the item and process your refund within 5-10 business days. You'll receive an email confirmation.
Refund Methods
| Original Payment Method | Refund Method | Processing Time |
|---|---|---|
| Credit/Debit Card | Original card | 5-10 business days |
| QPay / SocialPay | Original wallet | 3-5 business days |
| Bank Transfer | Original bank account | 5-7 business days |
| Cash on Delivery | Bank transfer or Store credit | 5-7 business days |
Note: Shipping costs are non-refundable unless the return is due to our error or a defective product.
Exchanges
We currently don't offer direct exchanges. To get a different size or color:
- Return your original item for a refund
- Place a new order for the item you want
- Use code EXCHANGE15 for 15% off your new order
Damaged or Defective Items
If you received a damaged or defective item, please:
- Take clear photos of the damage
- Keep the original packaging
- Contact us at support@shosha.mn
- Include your order number and photos
We'll arrange a free return and send a replacement or full refund, including original shipping costs.
Frequently Asked Questions
Yes, sale items can be returned within 14 days unless marked as "Final Sale". Final sale items are non-returnable.
No, return shipping is free for all eligible returns within Mongolia. We provide a prepaid return label.
While we prefer items in original packaging, you can use any secure packaging. Ensure items are well-protected during shipping. Missing original packaging may affect the refund if the item is damaged in transit.
Yes, gifts can be returned. The refund will be issued as store credit to the gift recipient, or to the original purchaser's payment method if they prefer.
Use the tracking number on your return receipt to track your package. Once we receive it, you'll get an email confirmation. Refund status is available in your account under Order History.
Need Help with a Return?
Our customer support team is available Monday-Saturday, 10am-8pm.